Refund Policy
Refunds
We do not offer refunds or replacements when customers enter the wrong shipping address.
We offer refunds if you meet the following conditions:
- Items must be returned in the same condition as received. Customers are responsible for the cost of the return shipping label. Contact our customer service team to obtain return instructions.
- Email us at cosmicpearlinfo@gmail.com with your name, order number, and reason for the refund request before sending your item back.
- We offer a 30-day money-back guarantee, with a 30% restocking fee deducted from your refund.
Refund Process:
Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, your refund (minus the 30% restocking fee) will be automatically processed back to your original payment method within 10 business days. Processing times may vary depending on your bank.
Important: Do not send your purchase back to the address from which it was shipped. Please wait for our return instructions before mailing your item.
Returned to Sender
If you provide the wrong address, and your order is returned to us by the mail carrier, we will reship it to you. You will need to pay a shipping and handling fee to cover the costs of reshipping. If you choose not to have us reship the order, we will refund you, but the refund will not include original shipping costs, priority processing or insurance. There will be a 30% restocking fee taken out of the refund as well.
Sometimes these packages are refused by the manufacturer and destroyed by the postal carrier. Sometimes they end up lost in transit. In any case in which we do not receive the package back, we can provide a 50% store credit towards a new item.
If you provided the correct address, we will reship the order to the same address free of charge. If you want to change the address, you will need to pay the shipping and handling fee.
Order Cancellation
All of our products are printed on demand, especially for each customer at the time that they order. Because of this, we can only cancel or modify orders within the first 12 hours after purchase.
Clearance Items
Items sold on clearance cannot be returned or refunded. They may not include original packaging. We make no guarantees about the condition of these items.
Warranties
Our standard refund and replacement policy lasts 30 days from the date your tracking number shows your order was delivered. If 60 days have gone by since your purchase was received, unfortunately we can’t offer you a refund or replacement.
International Shipping
Customs Duties, Tax and charges are not included in our base price. This is a shopper’s responsibility as each country has different Custom Duties and Laws of Taxation.
For inquiries and any other concerns, you may contact us through the following channels:
Email: cosmicpearlinfo@gmailcom
Mon-Fri 9am-5pm ET