Shipping Policy

HOW MUCH DOES SHIPPING COST?

Shipping cost may vary by items.

PROCESSING TIME

As soon as we receive your order, we process your item in 2-3 business days, this includes production time since most of the products are made to order.

Estimated Delivery Time

As soon the order is processed, we will be sending tracking information to the email used during the purchase. It may take approximately 4-5 days delivery.

(Shipping carriers are experiencing delays due to the COVID-19 pandemic)

If your order hasn’t arrived in the estimated delivery times, please contact our support team at (email)

If your order hasn't arrived within 60 days of the date of original purchase, contact our support team for a full refund on your purchase.

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

RETURNS AND REFUND GUARANTEE
For items received that are not as we described in our listing and Defective items, we cover the return shipping cost and replace the item asap.

All returns must be in its original packaging and condition and also be made within 15 days of the delivery date.

RETURNS AND EXCHANGE POLICYFor non defective items and items that are received in 100% condition, we charge a 30% restocking fee. We will send you a return label as soon as we receive your request and as soon as we receive the item you returned, we will process your refund minus the 30% Restocking Fee.

All returns must be in its original packaging and condition and also be made within 15 days of the delivery date.

The Cosmic Pearl has the right to refuse returns that passed the 15 days allowed time after delivery.

For additional help please contact us at: ✆ (Phone Number) Mon-Fri 9am-5pm ET and/or Email Us at (email)